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FAQ

EDQ - General questions

Answer: Entraide diabétique du Québec is a non-profit organization, which has been collecting gently used clothing and household items since 1994. Profits generated by the sale of these items are donated to Diabetes Québec for its mission: supporting research into diabetes, improving services to diabetics and informing the public about diabetes.
Answer: The EDQ is a charitable organization duly registered with Revenue Canada. For a glimpse of our financial statements, you can go to this agency’s website. Simply click on the following link, which will take you to the search tool: http://www.cra-arc.gc.ca/chrts-gvng/lstngs/menu-fra.html
Answer: You can contact Diabetes Québec. This is its toll-free number: 1-800-361-3504.
Answer: You can call the INFO-SOIN DIABÈTE line at the following toll-free number: 1-800-361-3504 EXTENSION 233. Leave a message on its voice mail if the nurse responsible for dispensing information is unavailable, and your call will be returned as quickly as possible.
Answer: No. According to the regulations of Revenu Québec and Revenue Canada, we are unable to issue charitable receipts for used items. However, we can issue receipts for cash donations. These receipts are issued by Diabetes Québec.
Answer: These items are sold at Village des Valeurs.
Answer: Furniture requires considerable storage space. We prefer to allocate this space to clothing and small household items, in an effort to meet our objectives and fulfil our mission towards Diabetes Québec.
Answer: Everyone is getting rid of their old cathode ray televisions in favour of flat-screen TVs. Our organization is not in a position to store these old televisions, which are no longer wanted. Go to the following website for the nearest location where you can dispose of these units:  http://recyclermeselectroniques.ca/qc/quoi-faire/ou-recycler/
Answer: It’s a chain of retail stores that carries gently used clothes and household items. Each store is supported by a non-profit organization for the purchase of goods.
Answer: The EDQ considers that it is more profitable to raise funds by supplying the Village des Valeurs chain than to manage every aspect of a retail sales operation, with the high costs that this would entail.
Answer: No. We do not operate a retail sale outlet. We only sell the merchandise. Furthermore, Recyc-Québec data indicates that more than 70% of recyclable clothing still ends up in dumps and landfill sites. The problem is not that there are too many organizations collecting clothing, it’s that there are not enough!
Answer: The EDQ is a provincial organization. From our centres in St-Jérôme, Trois-Rivières and Quebec City, we cover a good part of the territory. The money raised is redistributed to Diabetes Québec as well as local diabetic associations.
Answer: The EDQ does not employ volunteers for telephone solicitation. However, volunteers are quite active within the Diabetes Québec association, which can rely on their support in a number of fields.